Privacy Policy

—Privacy Policy, Controller, and Data Protection Officer
Below, we inform you about the collection of personal data when using our website. Personal data includes all information that relates to you personally, such as your name, address, email address, and user behaviour.

The controller responsible for processing your personal data on this website is:
refines GmbH—Fregestraße 27–04105 Leipzig
T 0170-754 45 88—M hey@refines.de—W www.refines.de

—Collection of General Data and Information
Each time our website is accessed by an individual or an automated system, a series of general data and information is collected and stored in the server log files. This may include:

The types and versions of browsers used
The operating system used by the accessing system
The website from which an accessing system reaches our website (so-called referrer)
The subpages accessed on our website
The date and time of access
The Internet Protocol (IP) address
The Internet service provider of the accessing system
Other similar data and information used for security purposes in case of attacks on our IT systems
The refines GmbH does not use this data to draw conclusions about the individual user.
This information is required to:

  • Ensure the correct delivery of website content
  • Optimise website content and marketing efforts
  • Maintain the long-term functionality of our IT systems and website technology
  • Provide law enforcement authorities with the necessary information in the event of a cyberattack
  • These anonymously collected data and information are statistically analysed to improve data protection and IT security within our company. The anonymous server log file data is stored separately from any personal data provided by users.

—Contacting Us via the Website
Our website contains legally required information that allows for quick electronic contact with our company, including a general email address. If a user contacts us via email or a contact form, the personal data transmitted will be automatically stored. This data, provided voluntarily by the user, will be stored for processing the request or for follow-up communication. It will not be shared with third parties.

—Google Analytics
This website uses functions of the web analytics service Google Analytics, provided by Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics allows the website operator to analyse visitor behaviour. It collects various user data such as page views, time spent on the site, operating systems used, and the user's origin. Google may compile these data into a profile associated with the respective user or device.

Google Analytics uses technologies that enable user recognition for the purpose of analysing behaviour (e.g., cookies or device fingerprinting). The information collected by Google about website usage is usually transferred to a Google server in the USA and stored there.

The use of this analytics tool is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in analysing user behaviour to optimise both the website and its advertising. If consent is requested (e.g., consent for cookie storage), processing is carried out solely based on Art. 6(1)(a) GDPR, and consent can be withdrawn at any time.

Data transfers to the USA are based on the EU Commission's Standard Contractual Clauses (SCCs).

Details can be found here:
https://privacy.google.com/businesses/controllerterms/mccs/

—IP Anonymisation
We have activated IP anonymisation on this website. This means that within the European Union or other contracting states of the European Economic Area Agreement, Google shortens your IP address before transmitting it to the USA. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there.

Google processes this information on behalf of the website operator to evaluate website usage, compile reports on website activity, and provide other services related to website and internet usage. The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data.

—Browser Plugin
You can prevent Google from collecting and processing your data by downloading and installing the following browser plugin:
https://tools.google.com/dlpage/gaoptout?hl=en

More information on how Google Analytics handles user data can be found in Google’s privacy policy:
https://support.google.com/analytics/answer/6004245?hl=en

—Your Rights

  1. Right to Access (Art. 15 GDPR) – You have the right to request confirmation as to whether we process personal data concerning you. If we do, we are obliged to provide further information.
  2. Right to Rectification (Art. 16 GDPR), Erasure (Art. 17 GDPR), and Restriction of Processing (Art. 18 GDPR) – You may request correction, deletion, or restriction of your data unless legal obligations prevent us from doing so.
  3. Right to Withdraw Consent (Art. 6(1)(a) or Art. 9(2)(a) GDPR) – If processing is based on your consent, you may withdraw it at any time without providing reasons. This does not affect the lawfulness of processing carried out before the withdrawal.
  4. Right to Data Portability (Art. 20 GDPR) – You have the right to receive your personal data in a structured, commonly used format and transmit it to another controller.
  5. Right to Object (Art. 21 GDPR) – If your data is processed based on Art. 6(1)(e) or (f) GDPR, you may object to processing on grounds relating to your particular situation. In such cases, we will examine the circumstances and either adjust our processing or provide compelling legitimate grounds for continuing it.
  6. Right to Lodge a Complaint – You also have the right to lodge a complaint with a supervisory authority. You can find your relevant authority here:
    https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html

Last updated: March 2025